Consulting

Projects Undertaken

Telecommunications & Technology

Industry

Government - Telecommunications

Service

Facilitation

Role

Facilitator

Description

Facilitated strategic planning program.

Industry

Government - Broadcasting

Service

High Level Organisational Review

Role

Organisational strategist and analyst

Description

Conduct high level review of large international broadcaster. Involved assessment of organisational structure and improvement agenda to create a bottom line improvement of $35 million. Involved review of other consultant projects and analysis of why their recommendations failed to deliver promised benefits.

Industry

Telecommunications

Service

Market and Strategic Channel Analysis

Role

Project Manager, principal analyst

Description

Review of agency and dealer structure for client's mobile phone operations.

Industry

High Technology & telecommunications

Service

Strategy and vision

Role

Project Manager and principal strategist

Description

Develop a vision for the longer-term future of the PABX and associated products particularly in the light of converging technologies and the emergence of multi-media needs.

Industry

High technology, computers, telecommunications products and services

Service

Re-engineering, cost reduction & organisational restructure - Phase 1

Role

Team Leader

Description

Organisational review, restructure, cost cutting and new business development.
• Initial assessment of corporation including the development of an improvement agenda for the cutting of $ 20 million costs in a full year and $ 5 million in last quarter of project year.
• Prioritisation of improvement options.Project was completed on time, on budget and had exceeded cost savings identification objectives by 100% ($40 million annual cost savings identified for full year and $7.5 million in last quarter of project year).

Industry

High technology, computers, telecommunications products and services

Service

Strategic Review and Business/Market Plan development

Role

Principal strategist and analyst

Description

The client had been engaged in a wide range of performance improvement and re-engineering initiatives. Some of these initiatives were being undertaken internally but required external input to ensure compliance to basic business objectives. The consultant was requested to review the Business Plans and Operating Strategies developed by client staff. We were asked to assess the Plans to ensure that they complied with core business imperatives, and in light of our intimate knowledge of the client's activities, industry and structure; whether the Plans were operationally and strategically sound. We were also asked to provide input into alternate strategies that could/would optimise corporate business objective. The client adopted recommendations made in this project.

Industry

High technology, computers, telecommunications products and services

Service

Re-engineering, cost reduction & organisational restructure - Phase 2

Role

Project Manager

Description

This project was an extension of an earlier project which undertook a firm-wide assessment of the client's business which resulted in the identification of an improvement agenda of $ 40 million of cost savings.As a result, a range of improvement initiatives was identified with business cases developed for each. The client requested assistance to Project Manage a select number of projects. These included:
• Design and implementation of new Products Group with immediate product responsibility for about $250 million per annum.
• Design and implementation of new Software Development Group with budgeted annual sales of $300 million per annum after 5 years.
• Development of an I.T. Strategic Plan for the entire corporation.
• Design and implementation of a Unified Services Support Division responsible for about 750 staff.
• Re-engineering of two major processes in the telecommunications segment: Product Introduction and Logistics
• Monitoring of the performance of the project team to establish a new commodity channel seen as one of the key elements in the company's future market directions.
• Monitoring of the performance of the project team established to review general ledger, accounts payable, centralisation of administration function and the redesign of the company's chart of accounts.
• Total cost of project activity: approximately $5 million

Industry

Telecommunications

Service

Strategy - Market Entry - Major International Telecommunications Corporation

Role

Principal strategist and analyst

Description

In conjunction with the International Office, we were requested to establish/locate detailed market and product data on potential markets for specific telecommunications products and services being considered for provision within Australia.This involved extensive desk research and refinement of current and potential service buyers of the proposed product.The project called for detailed economic, industry, regulatory, legislative, employment, social, cultural and technology data to assist in determining the appropriateness and positioning of the planned products and services.

Industry

Telecommunications

Service

Strategic Review - strategy development - Mobile Phone Market Channels

Role

Principal strategist and analyst

Description

This project involved a strategic review of the effects of competitive activity on the client's mobile phone market and its distribution channels.This required an analysis of all players (manufacturers, distributors, network providers and retailers) in the mobile phone market and an assessment of their probable future strategies. Recommendations were formulated based on existing practices and strategies, trends in market activity, changes in technological capability, and projected market activity in both the short and longer term.The project's predicted market forecasts for channel performance, industry structure, product and service pricing, technologically defined service platforms and the development of peripheral second-hand markets, have all come to fruition.

Industry

Telecommunications

Service

Information Technology Strategy Plan

Role

Principal business strategist and analyst

Description

This project required the development and refinement of the Information Technology Strategy for the Network operations of the client. The growth of IT systems with the client's Network Operations area had seen the development of highly complex, inter-dependent and distributed information systems. With the onset of telecommunication deregulation, the client was committed to affect operational efficiencies, particularly in a low cost/high service market. The project required a high level of understanding of the characteristics, costs, deficiencies and efficiencies of each of the client's inter-connecting information systems. This understanding was developed through an extensive process of systems definition and assessment, augmented by an exhaustive process of interviews and user workshops. A key requirement of the project was ensuring that new and improved Information technology systems and processes supported the key business drivers and imperatives of the client environment. Accordingly, in-depth interviews and management workshops were used to clarify and establish all business drivers and operational outputs. Performance measurement tools for the assessment and monitoring of the key business drivers were also assessed.

Industry

Telecommunications

Service

Review of credit management systems

Role

Team member

Description

Provision of strategic and market/consumer input into major review of Telecom's credit management policies, procedures and practices.

Industry

High technology, telecommunications

Service

Management & Restructure of Marketing Division - organisational review, restructure, market audit - product strategy

Role

Seconded as National Marketing Manager

Description

Seconded as National Marketing Manager to restructure $100 million per annum PABX and telecommunication product and services division. Activity involved a review of the entire marketing division, its products, processes, decision-making procedures, market assessment procedures, restructuring the organization, establishing a product portfolio strategy and establishing environment from which the organization would regain profitability.

Industry

Telecommunications

Service

Business and Marketing Plan

Role

Principal strategist and analyst

Description

Development of business plan and marketing strategy incorporating industry and market analysis, customer expectations analysis, review of marketing structure and process, targets, pricing, promotion, technology, sales and distribution, product strategy, human resources, research and development, manufacturing, innovation systems, training and management information systems.

Industry

High technology, telecommunications

Service

Review of competitors and strategic implications

Role

Principal strategist and analyst

Description

This project involved a market, technology and strategic review of the client's PSTN and fixed-wire infrastructure and the impact that new competitors would have on the PSTN's longer-term performance. The project required an analysis of the strategies and performance of the global entities connected with each of the two major rivals in the area of wireless telecommunications. The performance of each party, the operational policies and strategies undertaken, and the probable impacts of each on the PSTN were considered.Recommendations were made which provided the client with defensive strategies to minimise the negative impacts of the scenarios and strategic expectations of the client's competitors. Offensive strategies were formulated to allow the client to pre-empt market share loss and reinforce its market and technological leadership.The client has introduced a range of marketing and technological strategies, which have been supported by the rationale established within this project.

Industry

Telecommunications

Service

Competitor Intelligence

Role

Principal strategist and analyst

Description

Conduct of competitor product assessments and evaluations.

Industry

High technology, telecommunications

Service

Market analysis

Role

Team Member

Description

Assistance in the provision of a detailed industry, competitor and product analyses for the PABX market. This underpinned the assessment made by second network provider prior to its (subsequent successful) application for entry into the Australian market as a member of the second network syndicate.

Industry

Computers

Service

Business planning and market strategy

Role

Project Manager, principal analyst

Description

Development of business plan and marketing strategy incorporating industry and market analysis, customer expectations analysis, review of marketing structure and process, targets, pricing, promotion, technology, sales and distribution, product strategy, human resources, innovation methodologies, training and management information systems.

Industry

Telecommunications

Service

Review of Distribution Strategy

Role

Project manager and principal analyst

Description

To assess the effects of competitive activity on the distribution futures of Telecom's mobile phone market.

Industry

Computer Systems

Service

Strategic Assistance - Negotiation

Role

Team Member

Description

To assist in securing equity funding, assist in sourcing negotiations and to provide on-going strategic and marketing advice.

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